Patient Access Representative II - Per Diem, Evening/Mid (Bellflower)

Los Angeles Community Hospital; Bellflower (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Los Angeles Community Hospital is seeking a Patient Access Representative II to efficiently admit inpatients and outpatients, verify patient information, and explain hospital policies. The role requires strong communication, time management, multitasking, and computer skills, with a focus on accuracy and customer service.

Hospital PBX operation and insurance verification are key duties; bilingual skills are a plus.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Registers all patients according to department procedures. Completes all necessary admission forms accurately and thoroughly.
• Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable and that pre-certification requirements are met.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Skills

Communication skills

Time management

Multitasking

Customer service

English proficiency

Education

High School Diploma or GED

Tools

PBX

Master Patient Index

Computer literacy

Job description

Position Summary

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Required Qualifications

• Two years of admitting office and/or PBX operator experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families

Physical Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Reaching with Hands and Arms - Frequently
• Climb or Balance - Occasionally
• Stooping, Kneeling, Crouching, or Crawling - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Seeing - Constantly
• Performing repetitive motions with arms or hands - Frequently
• Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 50 lbs - None
• Lifting, carrying, pushing, or pulling greater than 50 lbs - None
• Driving - None

Essential Job Functions / Major Areas Of Responsibility

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient’s name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician’s offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Pay Rate: Min - $28.00 l Max - $28.00

Job Listing ID: 1837038