Patient Access Representative II - Per Diem, Variable (Bellflower)

Los Angeles Community Hospital; Bellflower (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Los Angeles Community Hospital in Bellflower is seeking a Patient Access Rep II to assist with admissions for inpatients and outpatients and ensure accurate collection of patient information in accordance with hospital policy. You will verify records, handle communications, and support financial processes.

The role requires proficiency in PBX systems and strong English communication, with attention to confidentiality and timely data entry.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Register all patients and complete admission forms accurately.
• Verify patient information and insurance details.
• Ensure accurate data entry and proper documentation.
• Prepare and distribute patient financial folders.
• Confirm accounts are billable and meet pre-certifications.
• Obtain required pre-admission information from physicians’ offices.
• Explain payment policies and collect payments.
• Collect identification and insurance cards; copy cards.
• Verify insurance coverage and eligibility.
• Ensure identification bracelets are placed at admission.
• Operate PBX and route calls to appropriate departments.
• Paging as needed and participate in hospital communications.
• Ensure physicians are authorized to admit and manage delinquency referrals.
• Maintain patient confidentiality and a safe environment.

Skills

Customer service

English communication

Time management

Multitasking

Computer literacy

Professionalism

Teamwork

Education

High School Diploma or GED

Tools

PBX system

Job description

Job Description

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Responsibilities

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly.
• Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function.
• Ensures that the patient's name, chief complaint and other information are entered accurately.
• Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met.
• Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures.
• Explains hospital polices regarding payment of service, collects payments and issues receipts.
• Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back).
• Verifies insurance coverage and eligibility.
• Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional.
• Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Qualifications

Los Angeles Community Hospital at Bellflower

Required Qualifications

• Two years of admitting office and/or PBX operator experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families

Pay Rate: Min - $28.00 | Max - $28.00

Employer Description

Los Angeles Community Hospital at Bellflower is a behavioral health hospital that provides screening, admitting, inpatient treatment and follow-up care services. Our 32-bed inpatient behavioral health facility focuses on providing care for adults who voluntarily seek services for mental health conditions, such as depression or substance abuse.