Patient Access Representative II - Per Diem, Variable (Bellflower) - 10317

Los Angeles Community Hospitals; Bellflower (CA); On-site; USD 31,822 - 45,323; Full time

Job summary

Los Angeles Community Hospital at Bellflower is seeking a Patient Access Rep II to coordinate efficient admissions for inpatients and outpatients. You will verify records, collect payments, and ensure accurate data entry and insurance eligibility.

Responsibilities include registering patients, obtaining pre-admission information, managing financial folders, and maintaining confidentiality in a fast-paced hospital setting. Fluency in English and strong customer service are essential.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Registers patients according to department procedures and completes admission forms accurately.
• Verifies medical record status using Master Patient Index before entering information.
• Ensures patient information is entered accurately.
• Prepares patient financial folder and distributes copies to departments.
• Ensures each account is billable and pre-certification requirements are met.
• Contacts physician offices to obtain required pre-admission information and ensures authorization for procedures.
• Explains hospital policies regarding payment and collects payments with receipts.
• Requests identification and insurance cards and obtains copies.
• Verifies insurance coverage and eligibility.
• Ensures an identification bracelet is given upon admission.
• Operates PBX and handles calls professionally.
• Pagers as needed and communicates emergency codes when required.
• Ensures physicians are authorized to admit patients and refers delinquencies to admin.
• Maintains a safe environment and confidentiality of patients, families, employees, and visitors.

Skills

Excellent written and verbal language

Strong time management

Multitasking ability

Customer service skills

Confidentiality awareness

Education

High School Diploma or GED

Tools

PBX system

Master Patient Index

Optimum software

Job description

Job Description

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Responsibilities

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly.
• Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function.
• Ensures that the patient's name, chief complaint and other information are entered accurately.
• Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met.
• Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures.
• Explains hospital polices regarding payment of service, collects payments and issues receipts.
• Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back).
• Verifies insurance coverage and eligibility.
• Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional.
• Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Qualifications

Los Angeles Community Hospital at Bellflower

Required Qualifications:

• Two years of admitting office and/or PBX operator experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Preferred Qualifications:

• Bilingual skills to communicate effectively with patients and families

Pay Rate: Min - $28.00 | Max - $28.00