Patient Access Specialist II - Ambulatory

Texas Children's Hospital; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambulatory Services Representative II - Outpatient Welcome Desk in the Medical Center. You will be the first point of contact for patients, providers, and staff, handling registration, scheduling, check-in, check-out, and preparation for visits.

You will verify insurance benefits, obtain referrals and authorizations, collect payments, and support efficient patient flow.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience OR 2 years of clerical, medical office, or business experience in a healthcare environment required.

Responsibilities

• Perform patient registration procedures and verify demographics.
• Orient patients to virtual or in-person visits and set up necessary technology.
• Communicate with patients and staff about arrivals, delays, and appointment changes.
• Schedule and confirm appointments; coordinate referrals and rescheduling.

Skills

Customer service

Medical office

Healthcare terminology

Communication skills

Education

High school diploma or GED

Job description

Texas Children's Hospital is seeking an Ambulatory Services Representative II - Outpatient Welcome Desk in the Medical Center. You will be the first point of contact for patients, providers, and staff, handling registration, scheduling, check-in, check-out, and preparation for visits.

You will verify insurance benefits, obtain referrals and authorizations, collect payments, and support efficient patient flow.