Ambulatory Care Patient Access Specialist II

Texas Children's; United States; Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Texas Children’s in United States is hiring an Ambulatory Services Representative II to be the first point of contact for patients, providers, and staff at ambulatory clinics. You will handle registration, scheduling, check-in/out, insurance verification, referrals, authorizations, and payments while guiding families through virtual and in-person visits.

Responsibilities include coordinating appointments, processing charges, assisting with clinical data, and supporting efficient patient flow.

Qualifikationen

• High school diploma or GED required.
• 2 years of customer service or 2 years of clerical/medical office experience in healthcare environment required.

Aufgaben

• Perform patient registration procedures, obtain and verify patient demographic data, and ensure all necessary patient forms are provided and completed.
• Help orient patients to the virtual visit process and ensure the necessary technology is set up when applicable.
• Communicate with patients, staff, and providers regarding patient arrivals, delays, clinic processes, and appointment changes.
• Schedule and confirm appointments, coordinate referrals and rescheduling, and communicate the date, time, location, and required preparatory information to patients and families.
• Verify insurance benefits, obtain authorizations, confirm receipt of insurance referrals, and follow up on pending precertifications and benefits.
• Collect upfront fees, refer patients to the financial counselor, and assist as a clinic and family resource regarding managed care questions.
• Enter, batch, and reconcile charges daily, prepare deposits, and complete closing procedures according to departmental processes.
• Investigate rejected charges, collaborate with Business Services to resolve denied charges, and work with leadership to prevent future denials.
• Welcome and interact with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner; ensure interpreter services are available.
• Provide basic office support and assist healthcare providers with clinical data management and administrative duties.
• Participate in performance improvement activities and maintain departmental statistics and time/attendance records.

Kenntnisse

Customer service

Scheduling

Communication

Interpersonal skills

Ausbildung

High school diploma or GED

Jobbeschreibung

Texas Children’s in United States is hiring an Ambulatory Services Representative II to be the first point of contact for patients, providers, and staff at ambulatory clinics. You will handle registration, scheduling, check-in/out, insurance verification, referrals, authorizations, and payments while guiding families through virtual and in-person visits.

Responsibilities include coordinating appointments, processing charges, assisting with clinical data, and supporting efficient patient flow.