Outpatient Front Desk Specialist - Ambulatory Services II

Texas Children's; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Texas Children's is seeking an Ambulatory Services Representative II at The Medical Center to be the first point of contact for patients, providers, and staff in ambulatory clinics. You will register patients, verify demographics, schedule visits, and coordinate authorizations and payments while supporting efficient patient flow.

You'll assist with virtual and in-person visits, communicate delays or changes, and ensure interpreter services when needed.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience OR 2 years of clerical, medical office, or business experience in a healthcare environment required.

Responsibilities

• Perform patient registration procedures and verify patient demographic data.
• Explain the virtual visit process and ensure technology setup where applicable.
• Communicate with patients, staff, and providers about arrivals, delays, and appointment changes.
• Schedule and confirm appointments, coordinate referrals and rescheduling, and convey details to patients and families.
• Verify insurance benefits, obtain authorizations, and follow up on pending precertifications and benefits.
• Collect upfront fees and refer patients to financial counseling as needed.
• Enter, batch, reconcile charges, and prepare deposits per department procedures.
• Investigate rejected charges and coordinate with leadership to prevent denials.
• Welcome patients and families professionally, ensure interpreter services when needed, and provide basic office support.
• Support efficient patient throughput in exam rooms and participate in clinic huddles.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Texas Children's is seeking an Ambulatory Services Representative II at The Medical Center to be the first point of contact for patients, providers, and staff in ambulatory clinics. You will register patients, verify demographics, schedule visits, and coordinate authorizations and payments while supporting efficient patient flow.

You'll assist with virtual and in-person visits, communicate delays or changes, and ensure interpreter services when needed.