Patient Access & Scheduling Specialist II

Texas Children's Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Children’s Hospital in Austin is seeking an Ambulatory Services Representative II to serve as the first point of contact for patients, providers, and staff at our ambulatory clinics. You will coordinate registration, scheduling, check-in and check-out, verify insurance, obtain referrals and authorizations, collect payments, and support efficient patient flow.

The role requires strong customer service, attention to detail, and ability to work in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience OR 2 years of clerical, medical office, or business experience in a healthcare environment required.

Responsibilities

• Perform patient registration procedures, obtain and verify patient demographic data, and ensure all necessary patient forms are provided and completed.
• Help orient patients to the virtual visit process and ensure the necessary technology is set up when applicable.
• Communicate with patients, staff, and providers regarding patient arrivals, delays, clinic processes, and appointment changes.
• Schedule and confirm appointments, coordinate referrals and rescheduling, and communicate the date, time, location, and required preparatory information to patients and families.
• Verify insurance benefits, obtain authorizations, confirm receipt of insurance referrals, and use system work queues to follow up on pending precertification's and benefits.

Skills

Customer service

Communication

Administrative tasks

Education

High school diploma or GED

Job description

Texas Children’s Hospital in Austin is seeking an Ambulatory Services Representative II to serve as the first point of contact for patients, providers, and staff at our ambulatory clinics. You will coordinate registration, scheduling, check-in and check-out, verify insurance, obtain referrals and authorizations, collect payments, and support efficient patient flow.

The role requires strong customer service, attention to detail, and ability to work in a fast-paced healthcare setting.