Patient Access Specialist II

Cook Children's Health Care System; Mansfield (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Health Care System in Mansfield, TX, is seeking a Patient Access Specialist to register patients, verify demographics and third-party information, and support front desk operations. This role emphasizes accuracy, compliance, and compassionate customer service in a busy hospital/clinic setting.

The incumbent will schedule appointments, obtain insurance details, explain policies, and assist patients with access to services while maintaining HIPAA and payer knowledge.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of Hospital admissions or equivalent experience required.
• Other hospital/physician office or equivalent experience required.
• Knowledge of health care insurance and managed care preferred.
• Ability to type and use personal computers, with good spelling and handwriting.
• Strong interpersonal communication, documentation and customer service skills.
• Medical terminology preferred.

Responsibilities

• Register patients, collect demographics and insurance information with high accuracy.
• Explain and deploy legal and compliance documents at registration.
• Schedule appointments and perform front office intake functions.
• Maintain knowledge of HIPAA, Patient Rights, and payor policies.
• Provide excellent customer service to internal and external customers.

Skills

Interpersonal communication

Customer service

Medical terminology

Typing

Education

High School diploma or equivalent

Job description

Location

Mansfield Multi-speciality Clinic and Urgent Care Center

Department

Mansfield Facility

Shift

Varying Shifts (United States of America)

Standard Weekly Hours

40

Summary

Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The incumbent will assist in providing access to services provided at the hospital and/or clinic. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration information for the patient visit, obtaining patient demographic and third-party information with a high degree of accuracy. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent is responsible for maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures. The incumbent is also responsible for scheduling appointments and performing front office intake functions. This position does not provide patient care but may be performed in a patient care area.

Education & Experience

• High School diploma or equivalent required.
• 1-2 years of Hospital admissions or equivalent experience required.
• Other hospital or physician office or equivalent experience required.
• Knowledge of health care insurance and managed care preferred.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• Strong interpersonal communication, documentation and customer service skills required.
• Medical terminology preferred.

Certification/Licensure

• CPR- required within 30 days of hire.

Hours

• Tuesday: 9:30am to 10pm
• Thursday: 8:00am to 8:00pm
• Friday: 7:00am to 7:00pm or Tuesday: 9:30am -10:00pm
• Friday: 9:30am to10:00pm
• Saturday: 9:30am to 10:00pm

About Us

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.
Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.