Patient Access Specialist II

Cook Children's; Fort Worth (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Cook Children's in Fort Worth, TX is seeking a Patient Access Specialist II to support hospital and clinic registrations, verify demographics, and collect third-party information with accuracy.

The role emphasizes front-office intake, scheduling, HIPAA compliance, and excellent customer service. Requires 1–2 years of hospital admissions or equivalent, CPR within 30 days, and high school diploma. Monday–Friday 8:30am–5:00pm; on-site position.

Qualifications

• Strong interpersonal communication and customer service skills.
• Documentation accuracy and attention to detail.
• 1–2 years hospital admissions or equivalent experience required.
• Medical terminology knowledge preferred; HIPAA and payer basics understood.
• CPR required within 30 days of hire.

Responsibilities

• Register patient visits and collect demographic and third-party information accurately.
• Provide front-office intake and scheduling for appointments.
• Explain and deploy legal, ethical, and compliance documents to patients at registration.
• Maintain knowledge of related policies, payer types, and patient rights.

Skills

Interpersonal communication

Documentation skills

Customer service

Medical terminology

HIPAA knowledge

Education

High School diploma

Job description

Patient Access Specialist II# Careers at Cook Children's## Patient Access Specialist IIApply: Fort Worth, TX: Full time: Posted Today: JR-120057**Location:**Alliance Multi-specialty Clinic and Urgent Care Center**Department:**Alliance Facility**Shift:**Varying Shifts (United States of America)**Standard Weekly Hours:**40**Summary:**Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The incumbent will assist in providing access to services provided at the hospital and/or clinic. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration information for the patient visit, obtaining patient demographic and third-party information with a high degree of accuracy. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent is responsible for maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures. The incumbent is also responsible for scheduling appointments and performing front office intake functions. This position does not provide patient care but may be performed in a patient care area. Education & Experience:* High School diploma or equivalent required.* Ability to type, spell, write or print legibly with general knowledge of personal computers required.* Strong interpersonal communication, documentation and customer service skills required.* 1-2 years of Hospital admissions or equivalent experience required.* Other hospital or physician office or equivalent experience required.* Medical terminology preferred.* Knowledge of health care insurance and managed care preferred.Certification/Licensure:* CPR- required within 30 days of hire. Hours: * **Monday to Friday**: 8:30am-5:00pm**About Us:** Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.