Patient Access Specialist

Cook Children's Medical Center; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Cook Children's Medical Center in Fort Worth is seeking a Patient Access Specialist I to support the hospital and clinics by guiding patients through registration and ensuring a smooth intake process.

You will build positive relationships with patients and families, explain required legal and compliance documents, and collaborate with the Admitting/Registration team to uphold service standards.

Qualifications

• High School Diploma or equivalent.
• 1 year of healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits, especially in-network versus out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboard.

Responsibilities

• The Patient Access Specialist I provides access to services at the hospital and/or clinic.
• Primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families.
• Completes, presents and thoroughly explains legal, ethical and compliance related documents to the patient.
• This position does not provide patient care but may be performed in a patient care area.

Skills

Customer service

Revenue cycle knowledge

HIPAA compliance

Typing

Basic computer skills

Insurance benefits knowledge

Education

High School Diploma or equivalent

Job description

Location:

Medical Center - Fort Worth

Department:

Admitting/Registration

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Patient Access Specialist I provide access to services provided at the hospital and/or clinic and is primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families and completing, presenting and thoroughly explaining legal, ethical and compliance related documents to the patient. This position does not provide patient care but may be performed in a patient care area.

Education & Experience:

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits especially in-network versus out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding.

Hours:

Monday to Friday: 8:00am to 4:30pm

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.