Patient Access Specialist II

Cook Children's Medical Center; Mansfield (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Cook Children’s Medical Center is seeking a Patient Access Specialist for the Mansfield Multi-speciality Clinic and Urgent Care Center. The role focuses on registering patients, collecting accurate demographics and insurance details, and ensuring timely information flow to support patient care and reimbursement.

The incumbent will handle scheduling, front office intake, and provide clear explanations of required documents while maintaining HIPAA and organizational policies.

Qualifications

• High School diploma or equivalent.
• 1-2 years of Hospital admissions or equivalent experience.
• Other hospital or physician office or equivalent experience.
• Knowledge of health care insurance and managed care preferred.
• Ability to type, spell, write or print legibly with general knowledge of personal computers.
• Strong interpersonal communication, documentation and customer service skills.
• Medical terminology preferred.

Responsibilities

• Register patients and collect accurate demographic and third‑party information for each visit.
• Explain and obtain necessary consent or documents; ensure HIPAA compliance.
• Maintain knowledge of JCAHO, Patient Rights and Responsibilities and departmental policies.
• Schedule appointments and perform front office intake tasks as needed.
• This role does not provide direct patient care but supports the care process at the clinic and hospital.

Skills

Interpersonal skills

Documentation

Customer service

Typing

Medical terminology

Education

High School diploma

1-2 years hospital admissions experience

Healthcare insurance knowledge

CPR certification

Job description

Location:

Mansfield Multi-speciality Clinic and Urgent Care Center

Department:

Mansfield Facility

Shift:

Varying Shifts (United States of America)

Standard Weekly Hours:

40

Summary:

Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The incumbent will assist in providing access to services provided at the hospital and/or clinic. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration information for the patient visit, obtaining patient demographic and third-party information with a high degree of accuracy. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent is responsible for maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures. The incumbent is also responsible for scheduling appointments and performing front office intake functions. This position does not provide patient care but may be performed in a patient care area.

Education & Experience:

• High School diploma or equivalent required.
• 1-2 years of Hospital admissions or equivalent experience required.
• Other hospital or physician office or equivalent experience required.
• Knowledge of health care insurance and managed care preferred.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• Strong interpersonal communication, documentation and customer service skills required.
• Medical terminology preferred.

Certification/Licensure:

CPR- required within 30 days of hire.

Hours :

• Tuesday : 9:30am to 10pm
• Thursday: 8:00am to 8:00pm
• Friday: 7:00am to 7:00pm or Tuesday : 9:30am -10:00pm
• Friday: 9:30am to10:00pm
• Saturday : 9:30am to 10:00pm

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.