Patient Access Specialist I: Registration & Verification

Baylor Scott & White Health; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Irving, Texas, seeks an Access Services Representative 1 to help register patients, verify insurance, and handle financial responsibilities. This role focuses on accurate demographics, validating coverage, and coordinating with care teams to ensure smooth patient flow.

The position emphasizes empathy, clear communication, and timely data entry while maintaining compliant processes.

Qualifications

• Excellent listening and communication skills.
• Professional telephone etiquette.
• High empathy and communicate well with patients and families during trauma.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas; identifies process improvement opportunities that promote team concepts with co-workers and improves revenue cycle and patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services; calculates and collects patient dues per policies; establishes patient liability and deposits; negotiates payment arrangements as needed.
• May be responsible for cashiering duties following established policies and procedures; this could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, escort and mobility assistance as applicable.
• Adheres to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Escalates potential service issues to management when necessary.

Skills

Communication skills

Telephone etiquette

Empathy

Data entry

Microsoft Office

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Job description

Baylor Scott & White Health in Irving, Texas, seeks an Access Services Representative 1 to help register patients, verify insurance, and handle financial responsibilities. This role focuses on accurate demographics, validating coverage, and coordinating with care teams to ensure smooth patient flow.

The position emphasizes empathy, clear communication, and timely data entry while maintaining compliant processes.