Patient Access Specialist I - Evening Shift

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health St Vincent Regional Hospital in Billings, MT is seeking a Patient Access Registration Specialist I for the evening shift (11am–9:30pm). This role focuses on accurate data collection, insurance verification, and efficient patient registration.

Responsibilities include collecting co-pays, assisting with financial options, and coordinating with staff to maintain smooth patient flow and quality care. Prior healthcare customer service and Epic experience are preferred.

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency in Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors courteously.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School Diploma or Equivalent

Microsoft Office Proficiency

Epic Experience Preferred

Healthcare Customer Service Experience Required

Tools

Epic

Microsoft Office

Job description

Intermountain Health St Vincent Regional Hospital in Billings, MT is seeking a Patient Access Registration Specialist I for the evening shift (11am–9:30pm). This role focuses on accurate data collection, insurance verification, and efficient patient registration.

Responsibilities include collecting co-pays, assisting with financial options, and coordinating with staff to maintain smooth patient flow and quality care. Prior healthcare customer service and Epic experience are preferred.