Patient Access Specialist — Admissions & Registration

MUSC Health; Columbia (SC); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Medical University Hospital Authority (MUHA) seeks an enthusiastic Patient Access Assistant to support preadmission and admission activities in the Patient Admissions Department. You will help register patients, verify insurance, and ensure compliance with MUSC policies while coordinating with financial counselors and healthcare staff.

Responsibilities include guiding registration, resolving patient inquiries, auditing data for accuracy, and training new staff to uphold service standards and

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsabilités

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor KPIs related to patient access metrics like registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency and patient experience.

Connaissances

Customer service

Registration procedures

Insurance verification

Patient access workflows

Formation

High school diploma

Outils

Hospital information systems

Description du poste

Medical University Hospital Authority (MUHA) seeks an enthusiastic Patient Access Assistant to support preadmission and admission activities in the Patient Admissions Department. You will help register patients, verify insurance, and ensure compliance with MUSC policies while coordinating with financial counselors and healthcare staff.

Responsibilities include guiding registration, resolving patient inquiries, auditing data for accuracy, and training new staff to uphold service standards and