Patient Access & Registration Specialist I

Medical University of South Carolina; Columbia (SC); On-site; USD 37,000 - 46,000; Full time

Job summary

Medical University Hospital Authority (MUHA) seeks an eligible candidate to support patient admissions. You will process preadmission and admission demographics, verify insurance, and enter data into the hospital system while ensuring policy compliance and high data quality.

You will liaison with patients, financial counselors, and clinical staff to resolve registration issues, coordinate scheduling, and improve overall patient access workflows. 40-hour workweek with hourly pay.

Qualifications

• High school diploma with 1 year experience in customer service, health care or related field.
• Ability to interpret and apply financial procedures and regulations; hospital information systems or word processing experience preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Insurance verification

Registration procedures

Education

High school diploma

Job description

Medical University Hospital Authority (MUHA) seeks an eligible candidate to support patient admissions. You will process preadmission and admission demographics, verify insurance, and enter data into the hospital system while ensuring policy compliance and high data quality.

You will liaison with patients, financial counselors, and clinical staff to resolve registration issues, coordinate scheduling, and improve overall patient access workflows. 40-hour workweek with hourly pay.