Patient Access Specialist I: Compassionate Front Desk Expert

Wellstar Health System; Austell (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Wellstar Health System in Austell, GA seeks a Patient Access Specialist to welcome patients, collect demographic, financial and insurance information, and support smooth registration for all services.

You will verify benefits, coordinate estimated liabilities, and answer questions while maintaining HIPAA compliance. Join a team focused on high-touch, compassionate care and accurate billing, with day shifts Monday–Friday and a mission to improve patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year healthcare or institutional work experience.
• Experience with patient registration systems.
• Proficient in Microsoft Office.
• Excellent communication and problem-solving skills.

Responsibilities

• Interview patients to collect demographic, financial and insurance information.
• Verify insurance benefits and coverage for inpatients and outpatients.
• Assist with patient registration and scheduling processes.
• Explain financial policies and assist with billing questions.

Skills

Communication skills

Attention to detail

Self-directed

Positive attitude

Problem solving

Critical thinking

Team collaboration

Education

High School Diploma / GED General

Tools

Microsoft Office Suite

Job description

Wellstar Health System in Austell, GA seeks a Patient Access Specialist to welcome patients, collect demographic, financial and insurance information, and support smooth registration for all services.

You will verify benefits, coordinate estimated liabilities, and answer questions while maintaining HIPAA compliance. Join a team focused on high-touch, compassionate care and accurate billing, with day shifts Monday–Friday and a mission to improve patient experience.