Patient Access & Registration Specialist

Wellstar Health System; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in the United States seeks a patient access representative who serves as the first contact for patients and visitors, ensuring a pleasant experience. You will interview patients to collect demographic, financial and insurance information for billing and account collection, and assist with pre-certification and patient liabilities.

You will verify insurance benefits, coordinate registrations, and help patients understand financial arrangements.

Qualifications

• Receives requests for reservations (patient scheduling) from physicians offices and makes the necessary pre-admission arrangements, referring to lists of dates allotted for scheduling, and advising physicians office staff of unavailable dates.
• Interviews each patient or representatives to obtain complete and accurate demographic and insurance information.
• Enters all patient information into the registration system.
• Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by the patients third party payer.
• Reads physicians orders to determine the procedures requested and to instruct patients accordingly.
• Escorts or arranges to have patient escorted to procedure areas and assigned rooms.
• Makes corrections and updates patient account information in computer.
• Obtains new medical record numbers for newborn admissions and other new patients.
• Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances, clarifying special billing processes.
• Maintains a working knowledge of available information system capabilities and performs all system applications that are required.
• Understands and applies WHS philosophy and objectives, and PAS policies and procedures.

Responsibilities

• Receives requests for reservations (patient scheduling) from physicians offices and makes the necessary pre-admission arrangements, referring to lists of dates allotted for scheduling, and advising physicians office staff of unavailable dates.
• Interviews each patient or representatives to obtain complete and accurate demographic and insurance information.
• Enters all patient information into the registration system.
• Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by the patients third party payer.
• Reads physicians orders to determine the procedures requested and to instruct patients accordingly.
• Escorts or arranges to have patient escorted to procedure areas and assigned rooms.
• Makes corrections and updates patient account information in computer.
• Obtains new medical record numbers for newborn admissions and other new patients.
• Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances, clarifying special billing processes.
• Maintains a working knowledge of available information system capabilities and performs all system applications that are required.
• Understands and applies WHS philosophy and objectives, and PAS policies and procedures.

Job description

Wellstar Health System in the United States seeks a patient access representative who serves as the first contact for patients and visitors, ensuring a pleasant experience. You will interview patients to collect demographic, financial and insurance information for billing and account collection, and assist with pre-certification and patient liabilities.

You will verify insurance benefits, coordinate registrations, and help patients understand financial arrangements.