Compassionate Patient Access Advocate

Wellstar Health System; Griffin (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Wellstar Health System seeks a patient access specialist to greet patients and collect accurate demographic, financial and insurance information at registration. You will verify coverage, explain billing policies and help arrange pre-admission activities, ensuring a smooth patient experience.

Ideal candidates have clinical or hospital front-desk experience, strong communication, and meticulous data entry skills, with a commitment to HIPAA and service excellence.

Qualifications

• Minimum 1 year in healthcare or institutional setting.
• Proficient in computer-based registration systems.
• Strong verbal and written communication.
• Ability to handle confidential information per HIPAA.

Responsibilities

• Interview patients to collect demographic, financial and insurance information.
• Enter patient data into the registration system.
• Verify insurance benefits and coverage for inpatient and outpatient services.
• Assist with scheduling and pre-admission arrangements.
• Respond to customer questions and resolve concerns using established procedures.
• Maintain confidentiality and HIPAA compliance.
• Provide directions and general hospital information to patients.

Skills

Computer/data entry experience

Communication skills

Attention to detail

Customer service orientation

Education

High School Diploma or Equivalent

Associates degree preferred

Job description

Wellstar Health System seeks a patient access specialist to greet patients and collect accurate demographic, financial and insurance information at registration. You will verify coverage, explain billing policies and help arrange pre-admission activities, ensuring a smooth patient experience.

Ideal candidates have clinical or hospital front-desk experience, strong communication, and meticulous data entry skills, with a commitment to HIPAA and service excellence.