Patient Access Representative I- PRN

Medical University of South Carolina; Columbia, Northern (SC, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina in Columbia, SC seeks an Admissions Register/Patient Access role to process preadmission and admission data and verify insurance. You will enter information into the hospital system, maintain data quality, and serve as a liaison among patients, financial counselors, and accounting.

The position requires a high school diploma and at least 1 year of customer service or healthcare experience, with familiarity in hospital information systems or word processing

Qualifications

• High school diploma with 1 year of customer service, health care or business experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Process preadmission and admission demographic and insurance data.
• Enter information in the hospital computer system and maintain data quality.
• Act as liaison between patients, financial counselors and hospital patient accounting.
• Coordinate patient flow, scheduling, and check-in processes.
• Handle escalated inquiries and resolve issues to improve patient satisfaction.
• Assist with training new staff and monitor KPIs related to access metrics.

Skills

Customer service

Registration procedures

Insurance verification

Hospital information systems

Education

High school diploma

Tools

Word processing

Job description

Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.

Medical University Hospital Authority (MUHA)

Employee

PRN

CC003739 COL - ED Registration (DMC)

Hourly

Health-20

12

Job Description

• Job Description

  Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

  Hours Per Week:40

  Scheduled Work Hours/Shift:Mon-Fri

  FLSA Status: Hourly

  Job Summary/Purpose: Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.

  Key Responsibilities:

  • Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
  • Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
  • Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
  • Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
  • Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
  • Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
  • Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
  • Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
  • Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

• Additional Job Description

  Minimum Experience and Training Requirements:High school diploma with 1 year experience in customer service, health care or a business related field. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Additional Job Description

Minimum Experience and Training Requirements:High school diploma with 1 year experience in customer service, health care or a business related field. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees