Patient Access & Scheduling Specialist I

Indiana University Health; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Indiana University Health in Indianapolis seeks an organized administrative professional to manage patient flow, schedule appointments, gather information for records, and explain charges and policies. The role emphasizes accuracy and customer service in a fast-paced hospital setting.

The position requires a High School Diploma/GED and 0-3+ years of experience, with proficiency in MS Office. IU Health offers a collaborative team environment and opportunities for growth within the system.

Qualifications

• High School Diploma or GED required.
• 0-3+ years of relevant administrative experience; experience in a matrix organization is a plus.
• Basic proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, accurate, and professional manner.
• Obtains information to generate accurate financial and demographic records for patients to ensure reimbursement and outcomes.
• Schedules appointments, interviews patients for medical information, explains charges and policies, and collects payments.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Team oriented

Self-starter

Adaptable to priorities

Education

High School Diploma/GED

Tools

MS Office

Job description

Indiana University Health in Indianapolis seeks an organized administrative professional to manage patient flow, schedule appointments, gather information for records, and explain charges and policies. The role emphasizes accuracy and customer service in a fast-paced hospital setting.

The position requires a High School Diploma/GED and 0-3+ years of experience, with proficiency in MS Office. IU Health offers a collaborative team environment and opportunities for growth within the system.