Patient Access Specialist

Oregon Imaging Centers; Eugene (OR); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Retirement plan

Job summary

Oregon Imaging Centers is seeking an experienced Patient Access Specialist to join our scheduling team. This 30-hour, full-time role involves scheduling appointments and procedures, verifying orders and insurance, and educating patients about the exam process.

The successful candidate will work in a fast-paced, in-person environment, collaborating with Pre-Authorization and Health Records departments while maintaining a high level of confidentiality and customer service.

Qualifications

• High school diploma or equivalent.
• At least 6 months of experience in medical office or call center.
• Ability to multitask in a fast-paced environment.
• Strong computer and typing skills.
• Excellent telephone etiquette.
• Previous medical scheduling experience (radiology preferred).
• Knowledge of medical terminology preferred.
• HIPAA regulations knowledge preferred.

Responsibilities

• Schedule appointments and procedures and verify orders meet standards.
• Coordinate with Pre-Authorization and Health Records departments to confirm insurance and patient information.
• Educate patients on exam processes and provide directions to locations.
• Maintain a fast-paced, high-energy call center environment with strong customer service.

Skills

Customer service

Communication

Typing skills

Medical terminology

HIPAA knowledge

Multitasking

Call center

Radiology scheduling

Education

High school diploma

Tools

Medical scheduling software

Job description

Our scheduling team is growing! Oregon Imaging Centers, LLC (OIC) is currently seeking an experienced, compassionate, and enthusiastic Patient Access Specialist to join our scheduling team.

The Patient Access Specialist is a 30-hour, full-time position (flexibility is critical for this position), and would be responsible for scheduling appointments, procedures, verifying electronic and faxed orders are accurate to the standards of OIC. Works closely with the Pre-Authorization and Health Records departments verifying insurance and patient information.

Educate patients on the exam process, supplying directions to our different locations and ensuring a positive, effective, and efficient scheduling experience for our patients.

The Patient Access Specialist position is a fast-paced, high-energy call center environment within our scheduling department. Qualified candidate must be able to communicate effectively and provide quality customer service to the patient, provider, insurance company, and internal staff.

The successful candidate must have strong attention to detail, time management, multi-tasking, and verbal communication skills. The ability to work independently as well as part of a team, and the ability to prioritize, exercise excellent judgment, all while maintaining a high level of confidentiality is also required.

The Patient Access Specialist requires the following:

• High school diploma or the equivalent
• At least 6 months of previous experience in medical office or call center environment.
• Ability to multi-task in a fast-paced, professional environment
• Strong computer and typing skills.
• Excellent telephone etiquette.
• Previous medical scheduling experience (preferably in radiology).
• Knowledge of medical terminology preferred.
• Formal Anatomy Class is helpful.
• Knowledge of HIPAA regulations preferred.

Physical Abilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to tolerate long periods of sitting and/or standing, walking, climb stairs, use a keyboard with sufficient dexterity for speed required by job, read computer screen text (at times for extended periods), lift supplies weighing up to 40 lbs. (with assistance as necessary), hear and speak with individuals in person or on the telephone. Specific vision abilities required by this job include close vision, and distance vision.

Oregon Imaging Centers is an equal-opportunity employer.

Job Type: 30-hour position, Monday - Friday

Pay: $19.00 - $27.00 per hour

Expected hours: will fluctuant per week

Benefits:

• Retirement plan

Medical specialties:

• Radiology

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)
• Medical Terminology: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• medical: 1 year (Preferred)

Work Location: In person