Patient Access Specialist - Flexible Hours & PTO

White House Clinics; Berea (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health, Life & Disability Insurance

4 weeks PTO

8 paid holidays

401K with employer match

Alternative work schedules

Job summary

White House Clinics is seeking a Patient Access Associate to greet patients, verify demographics and insurance, schedule visits, and support the front desk workflow. You will coordinate with clinical staff to ensure timely patient flow and accurate data entry.

The role requires strong communication, basic computer skills, and a professional demeanor in a fast-paced medical office. Responsibilities include welcoming patients, managing calls, guiding appointments, performing check-in/check-out

Qualifications

• Must have basic knowledge of medical office procedures, general computer skills, and the ability to read a time schedule.
• Proficient time management and organizational skills.
• Candidates must possess skill in establishing and maintaining effective, understanding, and courteous working relationships with patients, medical staff, and the public.

Responsibilities

• Greet patients and visitors promptly and pleasantly.
• Explain policies and distribute patient information sheets when appropriate.
• Receive and manage inbound calls, screen for physicians, and transfer as needed.
• Schedule appointments considering organizational guidelines, provider availability, and procedure length.
• Conduct patient check-in and verify/update demographic and insurance information.
• Process payments and inform patients about the sliding fee program.
• Complete end-of-day reconciliation and nightly deposits.

Skills

Verbal communication

Multi-tasking

Time management

Professional appearance

Education

High School Diploma or GED

Job description

White House Clinics is seeking a Patient Access Associate to greet patients, verify demographics and insurance, schedule visits, and support the front desk workflow. You will coordinate with clinical staff to ensure timely patient flow and accurate data entry.

The role requires strong communication, basic computer skills, and a professional demeanor in a fast-paced medical office. Responsibilities include welcoming patients, managing calls, guiding appointments, performing check-in/check-out