Patient Access Specialist - Heart & Vascular

Mclaren-Health-Care; Bay City (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

McLaren Health Care, headquartered in Grand Blanc, Michigan, is seeking a Patient Access Representative II to handle registration, financial clearance, insurance verification, and cashier tasks within Revenue Cycle Management. The role emphasizes accuracy, confidentiality, and patient-focused service.

Required: high school diploma or GED, 4+ years of relevant experience or an associate degree with 2+ years, and proficiency in Microsoft Office (Excel/Word).

Qualifications

• High School Diploma or GED required.
• 4 years of Patient Access, Customer Service or Medical work experience OR an Associate degree with 2 years of related experience.
• Internal employees must have no corrective actions on file.
• Proven skills in Microsoft Office, especially Excel and Word.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely; may seek guidance from Rep III and supervisor for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality regarding patients, hospital, department and HR.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation.

Skills

Customer service

Confidentiality

Education

High School Diploma or GED

Associate degree +2 years experience

Medical billing/coding certification

Tools

Microsoft Office

Excel

Word

10-key calculators

Windows-based applications

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is seeking a Patient Access Representative II to handle registration, financial clearance, insurance verification, and cashier tasks within Revenue Cycle Management. The role emphasizes accuracy, confidentiality, and patient-focused service.

Required: high school diploma or GED, 4+ years of relevant experience or an associate degree with 2+ years, and proficiency in Microsoft Office (Excel/Word).