Patient Access Representative - Heart & Vascular

Mclaren-Health-Care; Bay City (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

McLaren Health Care, headquartered in Grand Blanc, Michigan, is seeking a Patient Access Representative II to handle registration, financial clearance, insurance verification, and cashier tasks within Revenue Cycle Management. The role emphasizes accuracy, confidentiality, and patient-focused service.

Required: high school diploma or GED, 4+ years of relevant experience or an associate degree with 2+ years, and proficiency in Microsoft Office (Excel/Word).

Qualifications

• High School Diploma or GED required.
• 4 years of Patient Access, Customer Service or Medical work experience OR an Associate degree with 2 years of related experience.
• Internal employees must have no corrective actions on file.
• Proven skills in Microsoft Office, especially Excel and Word.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely; may seek guidance from Rep III and supervisor for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality regarding patients, hospital, department and HR.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation.

Skills

Customer service

Confidentiality

Education

High School Diploma or GED

Associate degree +2 years experience

Medical billing/coding certification

Tools

Microsoft Office

Excel

Word

10-key calculators

Windows-based applications

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Patient Access Representative - Heart & Vascular

Under minimum direction, the Patient Access Representative II is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative II is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities:

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and supervisor as needed for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Flexes to meet department needs and objectives.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Required:

• High School Diploma or GED
• Minimum of 4 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.
• Internal employees much have no corrective actions
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• Six years’ experience in progressively more responsible finance and/or healthcare revenue cycle functions

Additional Information

• Schedule: Full-time
• Requisition ID: 26010170
• Daily Work Times: 8a-5p
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

My Profile

Create and manage profiles for future opportunities.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.