Patient Access Specialist - Growth, Benefits & Day Shift

Johns Hopkins Medicine; Columbia (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free parking onsite

Starbucks onsite

Retirement Savings Plan with employer

Job summary

Johns Hopkins Howard County Medical Center (HCMC) seeks a Patient Access Representative to greet patients, register them accurately, and ensure a smooth entry to care. The role emphasizes exceptional customer service and precise data entry.

Requirements include 1+ year in medical office or hospital settings, EPIC experience preferred, and knowledge of health insurance concepts. The position offers a full-time day shift with onsite parking, Starbucks, and a robust benefits package.

Qualifications

• 1+ years of experience in medical office, hospital, medical call center or other customer service environment.
• EPIC experience highly preferred
• Knowledge of health insurance concepts preferred
• High school diploma or GED

Responsibilities

• Serve as the first point of contact for patients, families, and visitors, delivering exceptional customer service while ensuring accurate and efficient patient registration.
• Register patients for Emergency Department, Inpatient, Outpatient, Surgical, and Specialty Services and gather necessary data in the Epic system.
• Verify patient demographics and insurance eligibility, obtain required authorizations and signatures, collect applicable payments, and maintain compliance.
• Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service.

Skills

Customer service

Attention to detail

Professionalism

Problem solving

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

Johns Hopkins Howard County Medical Center (HCMC) seeks a Patient Access Representative to greet patients, register them accurately, and ensure a smooth entry to care. The role emphasizes exceptional customer service and precise data entry.

Requirements include 1+ year in medical office or hospital settings, EPIC experience preferred, and knowledge of health insurance concepts. The position offers a full-time day shift with onsite parking, Starbucks, and a robust benefits package.