Patient Access & Guest Experience Specialist

Springfield Clinic; Morton (IL); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Springfield Clinic is seeking a Patient Access Specialist (PAS) to be the welcoming first point of contact for patients and families. The PAS routes calls, verifies patient information, schedules appointments, and assists with FMH portal enrollment, ensuring data integrity and smooth patient flow across departments.

The role emphasizes a high level of service, accuracy in processing payments, and collaboration with Care Teams to deliver an exceptional guest experience in a fast-paced clinic

Qualifikationen

• High School graduate or GED preferred.
• Comfortable with technology.
• 2–3 years of college preferred.
• Minimum 1 year medical office experience preferred.

Aufgaben

• Answer incoming calls and route to appropriate area.
• Assist guests with check-in and verify demographics and insurance.
• Educate guests on the FollowMyHealth portal.
• Collect patient payments and balance receipts.
• Schedule appointments and analyze provider availability.
• Document guest requests in the EHR.

Kenntnisse

Customer focus

Active listening

Verbal & written communication

Multitasking

Attention to detail

Professionalism

HIPAA compliance

Ausbildung

High School diploma or GED

Tools

EHR systems

Jobbeschreibung

Springfield Clinic is seeking a Patient Access Specialist (PAS) to be the welcoming first point of contact for patients and families. The PAS routes calls, verifies patient information, schedules appointments, and assists with FMH portal enrollment, ensuring data integrity and smooth patient flow across departments.

The role emphasizes a high level of service, accuracy in processing payments, and collaboration with Care Teams to deliver an exceptional guest experience in a fast-paced clinic