Patient Access Specialist: Front Desk & Scheduling

Geisinger; Pittston (Luzerne County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k) plan

Paid time off (PTO)

Tuition reimbursement

Job summary

Geisinger is seeking a front line office assistant to support the department with patient check-ins, appointment scheduling, and privacy-compliant handling of patient information.

The role includes verifying demographics, processing insurance details, and communicating financial obligations. Candidates should have at least a year of related healthcare experience and a High School Diploma or GED.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year related work experience preferred.
• Front desk/clerical experience in a healthcare setting is advantageous.

Responsibilities

• Check patients in for appointments and verify demographics accurately.
• Ensure all check-in procedures are completed and monitor patient wait times.
• Read and interpret insurance responses and determine primary/secondary/tertiary coverage.
• Explain and obtain necessary signatures and disclosures.
• Communicate financial obligations to patients and collect fees at visit.
• Complete required regulatory forms with patients and schedule follow-ups.
• Handle multi-channel messages for appointments, referrals, prescriptions, and complaints.
• Post cash and adhere to department guidelines for payments.
• Maintain patient confidentiality and comply with HIPAA and privacy policies.
• Work queue processes to ensure timely resolution of accounts and maintain productivity.

Skills

Front desk operations

Patient check-in

Appointment scheduling

HIPAA compliance

Demographics verification

Financial collection

Cash posting

Privacy standards

Insurance form processing

Education

High School Diploma or GED

Job description

Geisinger is seeking a front line office assistant to support the department with patient check-ins, appointment scheduling, and privacy-compliant handling of patient information.

The role includes verifying demographics, processing insurance details, and communicating financial obligations. Candidates should have at least a year of related healthcare experience and a High School Diploma or GED.