Patient Access Specialist - Elevate the Front Desk Experience

OrthoWest; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to greet patients, verify insurance, schedule visits, and collect payments in a fast-paced clinical setting. You will enter demographic and insurance data into the EMR accurately, coordinate appointments, and assist patients with forms and directions around the campus.

The ideal candidate has a minimum of 2 years in customer service, with healthcare exposure and comfort using EMR systems.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of customer service experience.
• Healthcare experience is preferred.
• Experience in a fast-paced environment is preferred.

Responsibilities

• Provide exceptional customer service to patients and families.
• Enter patient demographics and insurance information accurately in the EMR.
• Verify insurance eligibility and collect copayments and balances.
• Schedule appointments with patient convenience as a priority.
• Assist patients with wayfinding and paperwork when needed.
• Maintain patient confidentiality and comply with safety policies and procedures.
• Participate in team meetings and adhere to regulatory requirements.

Skills

Customer service

Healthcare experience

EMR software

Communication skills

Team player

Education

High School diploma

Tools

Electronic Medical Record

Job description

OrthoNebraska is seeking a Patient Access Representative to greet patients, verify insurance, schedule visits, and collect payments in a fast-paced clinical setting. You will enter demographic and insurance data into the EMR accurately, coordinate appointments, and assist patients with forms and directions around the campus.

The ideal candidate has a minimum of 2 years in customer service, with healthcare exposure and comfort using EMR systems.