Healthcare Front Desk & Patient Access Specialist

OrthoWest; Omaha (NE); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

OrthoNebraska is seeking a Patient Access Representative to be the first point of contact for patients, providing top-notch service in a fast-paced setting. You will enter patient information, verify insurance, schedule future appointments, and collect upfront payments with accuracy and empathy.

The role requires a high school diploma and 2+ years of customer service experience, preferably in healthcare; revenue cycle understanding is a plus. On-site position with varied shifts from 7a to 7p.

Qualifikationen

• High School diploma or equivalent.
• 2+ years of customer service experience.
• 2+ years healthcare experience preferred.
• 2+ years experience in a fast-paced environment preferred.
• Understanding the revenue cycle is preferred.
• Proficient with Electronic Medical Records and related software.

Aufgaben

• Always provide exceptional customer service by placing the patient’s needs above all else.
• Preregistration of patient charts and Insurance verification for eligibility.
• Collect copayments and patient balance payments in a professional manner.
• Enter patient demographic and insurance information into the EMR accurately and efficiently.
• Check in patients in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Assist patients with wayfinding within our campus and paperwork when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Attend team meetings; may occur outside normal business hours.
• Perform all other duties as assigned.

Kenntnisse

Customer service

Insurance verification

EMR software

Multitasking

Ausbildung

High School diploma or equivalent

Tools

EMR system

Jobbeschreibung

OrthoNebraska is seeking a Patient Access Representative to be the first point of contact for patients, providing top-notch service in a fast-paced setting. You will enter patient information, verify insurance, schedule future appointments, and collect upfront payments with accuracy and empathy.

The role requires a high school diploma and 2+ years of customer service experience, preferably in healthcare; revenue cycle understanding is a plus. On-site position with varied shifts from 7a to 7p.