Patient Access Specialist: Front Desk & Scheduling

Cincinnati Children's Hospital Medical Center; Mason (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cincinnati Children’s Hospital Medical Center Loveland Primary Care is seeking a Patient Access Representative II to register patients, schedule visits, and support admissions while maintaining patient confidentiality.

You will verify demographics, assist with insurance information, and collaborate with clinicians and front-desk staff to ensure a positive patient experience in a fast-paced primary care setting. This full-time role emphasizes service and reliability.

Qualifications

• Must have strong interpersonal and communication skills.
• Experience in customer service or front-desk roles is preferred.
• Ability to learn new systems and adapt to processes.

Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Ability to learn new systems

Education

High school diploma or equivalent

Job description

Cincinnati Children’s Hospital Medical Center Loveland Primary Care is seeking a Patient Access Representative II to register patients, schedule visits, and support admissions while maintaining patient confidentiality.

You will verify demographics, assist with insurance information, and collaborate with clinicians and front-desk staff to ensure a positive patient experience in a fast-paced primary care setting. This full-time role emphasizes service and reliability.