Patient Access Representative

Cincinnati Children's Hospital Medical Center; Mason (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cincinnati Children’s Hospital Medical Center Loveland Primary Care is seeking a Patient Access Representative II to register patients, schedule visits, and support admissions while maintaining patient confidentiality.

You will verify demographics, assist with insurance information, and collaborate with clinicians and front-desk staff to ensure a positive patient experience in a fast-paced primary care setting. This full-time role emphasizes service and reliability.

Qualifications

• Must have strong interpersonal and communication skills.
• Experience in customer service or front-desk roles is preferred.
• Ability to learn new systems and adapt to processes.

Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Ability to learn new systems

Education

High school diploma or equivalent

Job description

Primary LocationLoveland Primary CareDepartmentCCHMC Loveland Primary CareShiftDay (United States of America)ScheduleFull timeWeekly Hours40FTE1Employee StatusRegularThe Patient Representative II / Patient Access Representative serves as a key front-line team member supporting patients, families, providers, and staff. This role is responsible for patient registration, scheduling, admissions support, customer service, and revenue cycle-related activities while maintaining patient confidentiality and ensuring a positive patient experience. Candidates who are dependable, detail-oriented, and possess strong communication skills will be successful in this role.

Primary Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Minimum Qualifications

• High school diploma or equivalent.
• No directly related experience.
• Strong interpersonal and communication skills.
• Ability to learn new systems and processes.
• Demonstrated customer service experience and attention to detail.

Preferred Qualifications

• Previous patient access, registration, scheduling, healthcare administration, or medical office experience.
• Experience working directly with patients, families, customers, or clients in a service-focused environment.
• Strong computer and data-entry skills.

Why Join Our Team?

This role provides an opportunity to make a meaningful impact by supporting patients and families throughout their healthcare experience. Successful candidates will bring strong communication skills, a service mindset, professionalism, and a willingness to learn. Technical processes and systems can be taught, but the ability to build trust and communicate effectively is critical to success.

About Us

About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
• One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)
• We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.
• Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability