Patient Access Specialist: Front Desk & Scheduling

Mt. Washington Pediatric Hospital; Franklin Township (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

Employer-paid life insurance

401(k) + PTO

Tuition reimbursement

Wellness programs

Job summary

Crystal Clinic Orthopaedic Center in Kent, OH is seeking a full-time Patient Access Specialist to support registration, scheduling, and insurance verification. You will serve as a front-line ambassador, ensuring a smooth patient experience from check-in to EMR documentation.

The ideal candidate will have 1+ year in a medical office or patient-facing setting, strong computer skills, and proficiency with EMR systems such as Cerner or Centricity. Experience with MS Office is required.

Qualifications

• High School or GED required; college degree or progress toward degree preferred.
• Prior experience in a medical office or patient-facing healthcare setting preferred; 1+ year in customer service/scheduling strongly preferred.
• Strong computer skills; proficient with Microsoft Word, Excel, and Outlook; able to learn scheduling and registration processes.

Responsibilities

• Serve as a front-line representative handling patient registration, scheduling, insurance verification, and customer service tasks.
• Ensure accurate check-in/check-out, verify coverage, obtain authorizations, and document in the EMR.
• Assist patients, clinical staff, and referring providers with financial counseling and coordination of services across locations.
• Greet patients professionally and provide clear, helpful information; support chart preparation for upcoming appointments.

Skills

EMR navigation

Customer service

MS Office

Education

High School diploma or GED

Tools

Cerner

Centricity

EMR training

Job description

Crystal Clinic Orthopaedic Center in Kent, OH is seeking a full-time Patient Access Specialist to support registration, scheduling, and insurance verification. You will serve as a front-line ambassador, ensuring a smooth patient experience from check-in to EMR documentation.

The ideal candidate will have 1+ year in a medical office or patient-facing setting, strong computer skills, and proficiency with EMR systems such as Cerner or Centricity. Experience with MS Office is required.