Patient Access Specialist I — Front Desk & Scheduling

University Hospitals Pain Management; Sandusky (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

University Hospitals Pain Management in Sandusky, Ohio, is seeking a Patient Access Representative to be the first point of contact for patients. This role is essential for ensuring the accuracy of patient information and managing inquiries.

The ideal candidate should have strong customer service skills and be familiar with electronic health records, specifically EPIC. Responsibilities include checking in patients, answering questions, and scheduling appointments, which greatly contribute to the overall patient experience.

Qualifications

• Strong customer service skills critical for managing patient inquiries.
• Experience with electronic health records, specifically EPIC, is preferred.
• Ability to accurately enter and update patient information is essential.

Responsibilities

• Serve as the first point of contact for patients and families.
• Ensure accuracy of demographic and insurance information.
• Schedule appointments and manage patient inquiries effectively.

Skills

Customer Service

EPIC

Communication

Tools

MyChart

Job description

University Hospitals Pain Management in Sandusky, Ohio, is seeking a Patient Access Representative to be the first point of contact for patients. This role is essential for ensuring the accuracy of patient information and managing inquiries.

The ideal candidate should have strong customer service skills and be familiar with electronic health records, specifically EPIC. Responsibilities include checking in patients, answering questions, and scheduling appointments, which greatly contribute to the overall patient experience.