Patient Access Specialist - Front Desk & Scheduling

Sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to join our team and provide exceptional service to patients at the first point of contact—by phone or in-clinic. You will greet and verify demographics, collect payments, and coordinate scheduling in a fast-paced environment.

You will work primarily in Foot & Ankle but may cross-train to support other areas, with hours typically 7:30am–5pm. A high school diploma and customer service experience are required or preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures as needed.
• Establish financial responsibility and assist with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• Coordinate appointments with nursing team to meet patient needs; obtain referrals and conduct pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• Manage recall and waitlists; serve as switchboard operator and paging provider.

Skills

Customer service

Medical terminology

Education

High school diploma

Post-secondary education

Job description

Sanford Health is seeking a Patient Access Representative to join our team and provide exceptional service to patients at the first point of contact—by phone or in-clinic. You will greet and verify demographics, collect payments, and coordinate scheduling in a fast-paced environment.

You will work primarily in Foot & Ankle but may cross-train to support other areas, with hours typically 7:30am–5pm. A high school diploma and customer service experience are required or preferred.