Patient Access & Scheduling Specialist

Sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health is seeking a part-time Patient Access Representative for the Southwest Children’s clinic. The role focuses on friendly patient check-ins, demographics verification, and initial financial discussions, in a fast-paced healthcare setting.

You will handle registration tasks, scheduling, and basic chart organization, with opportunities to coordinate referrals, pre-authorizations, and telemedicine sessions.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Six months' customer service experience desired.

Responsibilities

• Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Attention to detail

Scheduling

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a part-time Patient Access Representative for the Southwest Children’s clinic. The role focuses on friendly patient check-ins, demographics verification, and initial financial discussions, in a fast-paced healthcare setting.

You will handle registration tasks, scheduling, and basic chart organization, with opportunities to coordinate referrals, pre-authorizations, and telemedicine sessions.