Patient Access Specialist — Healthcare Front Desk

Sanford; Bemidji (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health, in Bemidji, MN, is seeking a Patient Access Representative to deliver exceptional service as the first point of contact for patients in person or by phone. The role includes greeting patients, verifying demographics, and guiding them through registration and scheduling processes.

Responsibilities cover collecting payments, coordinating referrals and pre-authorizations, and supporting telemedicine and chart management in a busy specialty department.

Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in a healthcare setting.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Medical terminology desired.

Responsibilities

• Greet patients, verifies demographics, and scanning & routing documents.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• Work with nursing team & providers to coordinate & schedule appointments; obtain referrals & pre-authorizations.
• Operate multi-line phone; may resolve work queue issues and manage recall/waitlists.

Skills

Customer service

Office experience

Registration procedures

Computer skills

Billing systems

Third party payers

Medical terminology

Education

Post-secondary education

Job description

Sanford Health, in Bemidji, MN, is seeking a Patient Access Representative to deliver exceptional service as the first point of contact for patients in person or by phone. The role includes greeting patients, verifying demographics, and guiding them through registration and scheduling processes.

Responsibilities cover collecting payments, coordinating referrals and pre-authorizations, and supporting telemedicine and chart management in a busy specialty department.