Patient Access Representative - South University Orthopedics - 40 hrs/wk

Sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to join our team and provide exceptional service to patients at the first point of contact—by phone or in-clinic. You will greet and verify demographics, collect payments, and coordinate scheduling in a fast-paced environment.

You will work primarily in Foot & Ankle but may cross-train to support other areas, with hours typically 7:30am–5pm. A high school diploma and customer service experience are required or preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures as needed.
• Establish financial responsibility and assist with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• Coordinate appointments with nursing team to meet patient needs; obtain referrals and conduct pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• Manage recall and waitlists; serve as switchboard operator and paging provider.

Skills

Customer service

Medical terminology

Education

High school diploma

Post-secondary education

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Our orthopedics team supports both scheduling and registration functions in a fast-paced atmosphere. Position will work mainly within Foot & Ankle, but will cross-train to support other areas as well. Hours will be between 730a-5p based on department needs.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.