Patient Access Specialist — Front Desk & Scheduling

Hanger, Inc.; Cedar Rapids (IA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid national holidays + 4 floating

PTO including vacation and sick time

Medical, dental, and vision benefits

401k and retirement plan

Parental bonding leave

Employee referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a motivated Front Office/Receptionist for our Cedar Rapids clinics. You will greet patients, manage check-in/check-out, verify demographics and insurance, and support the clinic with scheduling and patient inquiries.

The ideal candidate has strong communication skills, basic computer proficiency, and the ability to handle payments and assist with patient experiences. Prior medical front office experience is a plus, and a valid driver’s license is required.

Qualifications

• High school diploma or equivalent.
• Talent Sorter assessment may be administered during selection.
• Less than one year of customer service or related experience.
• Receptionist experience or medical front office preferred.
• Must have or be eligible to obtain a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients at the front desk and answer inquiries.
• Verify and update patient demographics and insurance during check-in.
• Collect patient payments (deductibles, copays, coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with RCM team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Communication skills

Typing 30 wpm

Interpersonal skills

Computer proficiency

Valid driver’s license

Education

High school diploma

Tools

Microsoft Office

Job description

Hanger, Inc. is seeking a motivated Front Office/Receptionist for our Cedar Rapids clinics. You will greet patients, manage check-in/check-out, verify demographics and insurance, and support the clinic with scheduling and patient inquiries.

The ideal candidate has strong communication skills, basic computer proficiency, and the ability to handle payments and assist with patient experiences. Prior medical front office experience is a plus, and a valid driver’s license is required.