Patient Access Specialist - Front Desk & Care Champion

RCM Holdco; Round Rock (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 in Round Rock, TX is seeking a Part-Time Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care in a healthcare setting.

You'll register patients across multiple systems, verify demographics and insurance, collect co-pays, provide cost estimates, and support smooth patient flow with nurses and care teams. Training is provided and this role offers growth within the revenue cycle team.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• High School Diploma or GED.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Background check

Vaccination

Education

High School Diploma or GED

Job description

R1 in Round Rock, TX is seeking a Part-Time Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care in a healthcare setting.

You'll register patients across multiple systems, verify demographics and insurance, collect co-pays, provide cost estimates, and support smooth patient flow with nurses and care teams. Training is provided and this role offers growth within the revenue cycle team.