Patient Access Specialist - Front Desk & Billing | Full Benefits

Geisinger; Danville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits day one

Multiple medical plan options

FSA/HSA options

Company-paid life insurance

401(k) with Geisinger contribution

Generous PTO

Tuition reimbursement

Wellness program

Family support programs

EAP services

Voluntary benefits

Job summary

Geisinger in Danville, PA is seeking a patient-facing Front Desk Support partner to greet and register patients, verify demographics and insurance details, and schedule follow-up appointments. You will communicate wait times, collect payments, and ensure accurate documentation and disclosures are completed with each encounter.

This is a busy, office-based role requiring strict adherence to HIPAA and confidentiality.

Qualifications

• Greets and registers incoming patients.
• Checks in patients and verifies demographics.
• Communicates wait times to patients.
• Reads and interprets insurance responses.
• Obtains necessary signatures and privacy disclosures.
• Collects fees at time of service.
• Schedules follow-up appointments.
• Maintains HIPAA guidelines and patient confidentiality.
• Performs cash posting and account resolution.
• Assists with referrals and pre-certifications.

Responsibilities

• Check-in for appointments and verify demographics.
• Inform patients of anticipated financial responsibility.
• Complete regulatory forms and disclosures with patients.
• Schedule follow-up appointments and referrals.
• Process multi-channel messages related to requests.
• Maintain patient recall and reschedule lists.
• Ensure timely resolution of all accounts and maintain productivity.

Job description

Geisinger in Danville, PA is seeking a patient-facing Front Desk Support partner to greet and register patients, verify demographics and insurance details, and schedule follow-up appointments. You will communicate wait times, collect payments, and ensure accurate documentation and disclosures are completed with each encounter.

This is a busy, office-based role requiring strict adherence to HIPAA and confidentiality.