Patient Access Specialist – Front Desk & Billing

Taleo; Indianapolis (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

Community Health Network seeks an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.

The APAR ensures smooth workflows, prepares patients administratively and financially for visits, and maintains accurate patient demographics and insurance data using EPIC systems.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare office experience preferred.
• Proficient in patient registrations (inpatient, outpatient, and ER).
• Completes Admissions, Discharges, and Transfers promptly.
• Ability to monitor and manage patient movement.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage to patient.
• Accurately identifies and enters patient demographics, insurance, and financial information.

Responsibilities

• First contact for visitors handling customer service, registration, and financial clearance.
• Check-ins, scheduling, and payment collection.
• Insurance verification and compliance management.
• Prepare patients administratively and financially for visits.
• Maintain smooth workflows and adherence to guidelines.

Skills

Customer service

Front desk

Communication skills

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Tools

EPIC system

Insurance verification software

Job description

Community Health Network seeks an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.

The APAR ensures smooth workflows, prepares patients administratively and financially for visits, and maintains accurate patient demographics and insurance data using EPIC systems.