Patient Access Specialist — Front Desk & Insurance Verification

Community Health Network; Carmel (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Community Health Network in Indiana seeks an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, scheduling and financial clearance.

The APAR will verify insurance, manage check-ins, collect payments, and ensure accurate data in the EHR system, using EPIC work queues and CMS guidelines.

You will support admissions, transfers, and patient flow, contributing to compliant workflows and a positive patient experience across the network.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting and/or strong customer service background preferred.
• Proficient in registrations (inpatient, outpatient, emergency).
• Pre-register scheduled patients using EPIC work queues.
• Accurately entering patient demographics, insurance, and financial information.

Responsibilities

• Registration/Admissions across inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner.
• Monitors and facilitates patient hospital and ambulatory movement.
• Verifies CMS coverage and communicates eligibility information to patients.
• Gathers and verifies confidential health and financial information to assure payment for services.
• Confirms completeness of the electronic health record (EHR) and updates as needed.

Skills

Customer service

Healthcare office experience

Registrations/Admissions

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network in Indiana seeks an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, scheduling and financial clearance.

The APAR will verify insurance, manage check-ins, collect payments, and ensure accurate data in the EHR system, using EPIC work queues and CMS guidelines.

You will support admissions, transfers, and patient flow, contributing to compliant workflows and a positive patient experience across the network.