Patient Access Specialist - Flexible Schedule & Benefits

Abilene Sports Medicine & Orthopedics; Abilene (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision Insurance

401(k) with employer contributions

HSA/FSA

Employee Assistance Program (EAP)

Paid time off

Job summary

Abilene Sports Medicine & Orthopedics is seeking a Patient Access Representative to be the first contact for patients, handling registration and financial intake with accuracy. You will verify insurance coverage, collect demographic data, and schedule appointments while ensuring a positive patient experience.

This role collaborates with clinicians and staff, requires HIPAA-compliant handling of information, and involves clear communication about co-pays and benefits.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Previous experience in a healthcare setting, particularly in patient registration, insurance verification, or customer service, is preferred.
• Experience with Electronic Health Records (EHR) and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the EHR system.
• Ensure all required forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Provide patients with necessary pre-appointment instructions and information.
• Confirm appointments and assist with rescheduling as necessary.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options and setting up payment plans.

Skills

Communication

Attention to Detail

Problem Solving

Time Management

Confidentiality

Microsoft Office

Education

CHAA Certification

Tools

EHR systems

Scheduling software

Job description

Abilene Sports Medicine & Orthopedics is seeking a Patient Access Representative to be the first contact for patients, handling registration and financial intake with accuracy. You will verify insurance coverage, collect demographic data, and schedule appointments while ensuring a positive patient experience.

This role collaborates with clinicians and staff, requires HIPAA-compliant handling of information, and involves clear communication about co-pays and benefits.