Patient Access Specialist – Financial Counseling Support

Logan Health; United States; On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Shift differential pay

Job summary

Logan Health is seeking a Patient Access Specialist to complete patient registrations and provide administrative support. You will verify demographics and insurance information, inform patients of estimated liabilities, collect payments, and refer those needing financial counseling.

The role requires accounting for pre-authorization and insurance verification while maintaining confidentiality and accuracy. As part of the Patient Access team, you will communicate clearly with patients and

Qualifications

• Related coursework beyond high school or experience in a complex administrative support position required.
• Previous work experience in registration, financial clearance or patient financial services with strong working knowledge of healthcare insurance and benefit programs preferred.
• Associate’s or Bachelor’s degree preferred.
• Minimum of one year experience in a customer service focus position required.
• Knowledge of medical terminology and medical coding preferred.
• Experience in Patient Access (scheduling, registration, financial clearance), insurance verification, billing or certified medical assistant experience preferred.
• Proficient with Microsoft Office Suite and ability to learn other software as needed.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Prioritizes and completes registrations based on patient acuity as directed by clinical staff.
• Interviews patients to gather demographic, insurance and visit-specific information; verifies data.
• Ensures accurate collection and input of data elements.
• Launches insurance verification to confirm eligibility and benefits.
• Calculates and communicates out-of-pocket liability as appropriate.
• Collects payments for current services and previous balances per policies.
• Identifies self-pay patients and refers to financial counseling.
• Maintains knowledge of Medicare, Medicaid and third-party payer requirements and accepted plans.
• Communicates issues to leadership for service improvement.
• Meets productivity and quality requirements; supports efficient operations for assigned area.

Skills

Customer service

Interpersonal skills

Communication (verbal)

Organization

Detail-oriented

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Logan Health is seeking a Patient Access Specialist to complete patient registrations and provide administrative support. You will verify demographics and insurance information, inform patients of estimated liabilities, collect payments, and refer those needing financial counseling.

The role requires accounting for pre-authorization and insurance verification while maintaining confidentiality and accuracy. As part of the Patient Access team, you will communicate clearly with patients and