PRN Patient Access Specialist (Registration & Billing)

Logan Health; Tennessee; On-site; USD 32,000 - 46,000; Part time

Job summary

Logan Health is seeking a patient access professional to complete registrations and provide essential administrative support in the patient access area.

The role involves collecting demographic and insurance data, verifying authorizations, informing patients of estimated liabilities, and guiding patients toward financial counseling as needed. This PRN, part-time position supports organizational operations with a focus on accuracy and patient service.

Qualifications

• Related coursework beyond high school or experience in a complex administrative support position required.
• Previous work experience in registration, financial clearance or patient financial services with strong working knowledge of healthcare insurance and benefit programs preferred.
• Associate’s or Bachelor’s degree preferred.
• Minimum of one (1) year experience in a customer service focus position required.
• Possess knowledge and understanding of medical terminology and medical coding preferred.
• Patient Access (scheduling, registration, financial clearance), insurance verification, billing or certified medical assistant experience preferred.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Responsibilities

• Prioritizes and completes registrations in the order of the patients’ acuity level as determined by the clinical staff and department protocol.
• Interviews patient or family member to gather demographic, insurance and/or visit specific information, and verifies data received from previous visits or pre-registration.
• Ensures accurate collection and inputs critical data elements.
• Launches insurance verification software to verify insurance eligibility and benefits.
• Calculates and communicates out of pocket liability as appropriate.
• Collects and processes payment for current service and any previous balances consistent with the cash management and posting policies.
• Identifies and refers self-pay patients to financial counseling per department procedure.
• Maintains knowledge of: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral, and a list of current accepted insurance plans.
• Proactively communicates issues involving customer service and process improvement opportunities to leadership.
• Meets productivity, quality requirements, and takes ownership of work to ensure excellent service is provided.
• Develops and maintains knowledge and skills to identify insurance plans correctly in systems and understands contract requirements to ensure accurate insurance information.
• Provides administrative services to support effective and efficient operations to assigned area(s).

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Critical thinking

Time management

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Logan Health is seeking a patient access professional to complete registrations and provide essential administrative support in the patient access area.

The role involves collecting demographic and insurance data, verifying authorizations, informing patients of estimated liabilities, and guiding patients toward financial counseling as needed. This PRN, part-time position supports organizational operations with a focus on accuracy and patient service.