Patient Access Specialist — Fast-Paced, Patient-Centric

McLeod Health; Cheraw (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

McLeod Health is seeking a Patient Access professional in Cheraw, SC to maintain a professional image and strong patient relations per Service Excellence Standards. The role involves data entry, scheduling, and ensuring accurate records across hospital and physician information systems.

The candidate should have strong interpersonal skills, familiarity with medical terminology, and healthcare experience. Knowledge of HIPAA and insurance validation is essential, with opportunities to support

Qualifications

• HS diploma or GED preferred.
• Proficient interpersonal and communication skills.
• Basic data entry and computer skills (Microsoft Office).
• Familiarity with medical terminology preferred.
• Prior healthcare, medical office, or insurance experience preferred.
• If applicable, minimum 2 years experience in a call center environment.

Responsibilities

• Maintain a professional image and excellent customer relations per Service Excellence Standards.
• Obtain information for hospital/physician records, billing and third-party payer needs.
• Enter accurate patient information into the electronic health record.
• Maintain confidentiality of patient information and comply with HIPAA regulations.
• Transcribe and validate patient orders accurately.
• Schedule, re-schedule, and cancel appointments in the electronic health record.
• Verify insurance coverages based on eligibility responses.
• Explain patient liability and collect prepayments and/or outstanding balances.
• Monitor and resolve errors in assigned workqueues.
• Advocate for patient engagement, including activation of MyChart.
• Assist with KPI measurement and productivity thresholds.
• Assist with wayfinding and connecting patient to care.
• Support the Patient Access Supervisor with special projects as needed.
• Performs all other duties as assigned.

Job description

McLeod Health is seeking a Patient Access professional in Cheraw, SC to maintain a professional image and strong patient relations per Service Excellence Standards. The role involves data entry, scheduling, and ensuring accurate records across hospital and physician information systems.

The candidate should have strong interpersonal skills, familiarity with medical terminology, and healthcare experience. Knowledge of HIPAA and insurance validation is essential, with opportunities to support