Patient Access Specialist — ED Evenings/Overnights

R1 RCM Holdco Inc.; Owasso (OK); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 RCM Inc. in Owasso, OK is seeking a Patient Access Representative who will be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

You’ll handle check-in, phone inquiries, insurance verification, co-pays and provide cost estimates while collaborating with nurses and care teams to maintain smooth patient flow in a fast-paced environment.

Qualifications

• Exceptional customer service experience required.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Professionalism

Multitasking

Prioritization

Insurance verification

Background check

Vaccination requirements

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Owasso, OK is seeking a Patient Access Representative who will be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

You’ll handle check-in, phone inquiries, insurance verification, co-pays and provide cost estimates while collaborating with nurses and care teams to maintain smooth patient flow in a fast-paced environment.