Night-Shift Emergency Patient Access Specialist

R1 RCM, Inc.; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. seeks a Patient Access Representative to warmly welcome patients, register them across systems, and help ensure fast, accurate access to care. You’ll work in the Emergency Department overnight, coordinating with care teams, handling insurance details, and guiding patients through costs and next steps.

R1 offers training, growth, and a team-focused environment with meaningful work supporting patients during urgent moments.

Qualifications

• Exceptional customer service experience
• Clear communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfort with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems
• Answer phones and gather accurate patient information quickly
• Support timely access to care by minimizing delays in registration and answering questions clearly and compassionately
• Build trust with patients during moments of illness, anxiety, or overwhelm
• Navigate insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• No healthcare background? We’ll train you—this role is a launchpad for a healthcare career

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Prioritization

Patient access experience

Education

High School Diploma or GED

Job description

R1 RCM, Inc. seeks a Patient Access Representative to warmly welcome patients, register them across systems, and help ensure fast, accurate access to care. You’ll work in the Emergency Department overnight, coordinating with care teams, handling insurance details, and guiding patients through costs and next steps.

R1 offers training, growth, and a team-focused environment with meaningful work supporting patients during urgent moments.