Patient Access Specialist: Compassionate Front Desk

Johns Hopkins Medicine; Columbia (MD); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Johns Hopkins Medicine is seeking a Patient Access Representative to register patients for various services, verify demographics and insurance, and collect payments. The role requires attention to detail, compassion, and strong communication to ensure a positive patient experience.

Responsibilities include greeting patients, validating identifications, securing consents, and maintaining EMR documentation while complying with HIPAA and regulatory requirements.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Healthcare registration, medical office, or hospital experience preferred.
• Knowledge of medical terminology preferred.
• Experience with EMR systems (Epic preferred).
• Proficiency in Microsoft Office.

Responsabilités

• Greet patients and visitors in a courteous, professional, and compassionate manner.
• Accurately register patients for Emergency Department, Inpatient, Outpatient, Surgical, and Specialty Services.
• Verify patient identity using approved patient identification standards.
• Collect and verify demographic, insurance, and guarantor information.
• Obtain required consent forms, regulatory documents, and patient signatures.
• Verify insurance eligibility, benefits, and obtain prior authorizations when applicable.
• Collect co-pays, deductibles, and outstanding balances in accordance with organizational policies.
• Educate patients on financial responsibilities and available financial assistance programs.
• Maintain accurate documentation within the EMR.
• Ensure compliance with HIPAA, EMTALA, Medicare regulations, and organizational policies.
• Resolve registration errors promptly to maintain patient safety and data integrity.
• Communicate effectively with clinical staff, physicians, insurance companies, and ancillary departments.
• Prioritize multiple tasks in a fast-paced healthcare environment while maintaining accuracy.
• Participate in departmental meetings, education, and quality improvement initiatives.
• Assist with scheduling, bed management, admissions, transfers, and discharge functions as assigned.
• Support department coverage across multiple registration areas as operational needs require.

Connaissances

Customer service

Communication

Attention to detail

Data entry accuracy

Team collaboration

Formation

High school diploma or GED

Outils

Epic EMR

Microsoft Office

Description du poste

Johns Hopkins Medicine is seeking a Patient Access Representative to register patients for various services, verify demographics and insurance, and collect payments. The role requires attention to detail, compassion, and strong communication to ensure a positive patient experience.

Responsibilities include greeting patients, validating identifications, securing consents, and maintaining EMR documentation while complying with HIPAA and regulatory requirements.