Patient Access Specialist — Compassionate Front Desk

R37 Lab, R1 RCM; Bartlesville (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative at Ascension St. John Jan Phillips Medical Center to be the first point of contact for patients, ensuring fast, compassionate access to care.

You’ll handle check-in across multiple computer systems, verify insurance, collect demographics and co-pays, and collaborate with care teams to keep patient flow smooth. Training provided; no healthcare background required.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and multitask.
• Experience with patient access, medical registration, or insurance verification is a plus.
• Willingness to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients and check-in efficiently across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays.
• Build trust with patients during stressful moments.
• Navigate insurance plans, collect co-pays, and provide cost estimates.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Patient access experience

High School Diploma/GED

Background check readiness

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative at Ascension St. John Jan Phillips Medical Center to be the first point of contact for patients, ensuring fast, compassionate access to care.

You’ll handle check-in across multiple computer systems, verify insurance, collect demographics and co-pays, and collaborate with care teams to keep patient flow smooth. Training provided; no healthcare background required.